Terms & Conditions QT Gifts

Here at QT Gifts we provide the assurance that you will be in safe hands. Our customer service team is ready to help with any query you may have. Please don’t hesitate to contact us, our contact details are at the bottom of the page. We look forward to hearing from you regarding your query.

Delivery Charge

All Orders Over £20 will be sent out free of Delivery Charge

Any Orders Below £20 will be Charged £3.90 for "Signed For" Delivery

 

Received an incorrect item?

  • Please send us an image when you first contact us, this will speed up the process of getting the correct item sent out to you. Return the item to our address below and we will refund you on the postage and the correct item will be immediately sent out using our specialised delivery service.

Received an incomplete order?

  • Please contact us on the same day the package has been delivered. See bottom of page for contact info.

Want to return an unwanted item?

  • Must be within 30 days of the order date
  • Please include the original order invoice that was in the package and send this back with your return., if you do not have this then simply include your order number in the package so that we may find your order on our system.
  • Item must be in best possible condition with no sign of wear and tear
  • Return postage will not be refunded
  • Return address:

QT Gifts Returns Dpt.,

Unit 4, Eclipse Industrial Centre,

Sandown Road, Watford, WD24 7AE

Want to return a damaged item?

  • We must be contacted on the same day that you receive the item.
  • Please include the original order invoice that was in the package and send this back with your return. Return postage cost will be refunded.
  • Return address:

QT Gifts Returns Dpt.,

Unit 4, Eclipse Industrial Centre,

Sandown Road, Watford, WD24 7AE

  • You will then be offered an immediate refund or immediate replacement item depending on your preference.

Want to track your order?

We can provide detailed tracking information. Please call us or email us directly (details at bottom of page). We may ask you to confirm the delivery postcode. 

Delivery Duration – How long will it take for my order to arrive?

  • Within UK: Item will arrive within 2-3 working days*.

*In the rare case of your order not arriving on time, please expect an extra working day before delivery.

Refunds

  • You will be refunded through the original payment method used when the order was placed.
  • Your refund will only be applied once the item has been returned to us so that we can assess the condition of the item.
  • Refund will be applied on the same day the analysis has taken place.

 

Contact Details

Call us: 01923 804805

Email us: qtgiftsonline@gmail.com

Returns address:

QT Gifts Returns Dpt.,

Unit 4, Eclipse Industrial Centre,

Sandown Road, Watford, WD24 7AE